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About Multilingualism SA

Multilingualism SA is a dedicated business platform for local and international dialogue on multilingualism.  The purpose of this platform will be to bring together thought leaders drawn from people and organisations who are recognised for innovative ideas around matters language; people and organisations who are prepared to confidently promote multilingual practices in the business environment, with the view of debating issues, developing and recognising best practice as well as contributing to research and development in this field.

Our Mission

Multilingualism SA’s mission is based on a desire and passion for making a difference.  It does this by delivering a broad spectrum of language and related services to its clients through renowned, qualified, and passionate professionals.

Our Vision

To be one of the most preferred language and related services businesses in South Africa by the year 2020.

Our Values

Quality - we know that you deserve quality, and that is what we must deliver
Agility - we are obliged to adapt to your requirements or face certain death
Service - we can only guarantee your return to us and the expansion of our client-base through delivery
Humility - we must always treat you with respect as we are in business because of you
Integrity - we must deal with you in an open and transparent manner leaving no room for what is morally unacceptable

Empowerment

In line with the empowerment philosophy of Smartserve Enterprises, Multilingualism SA subscribes to the country’s broad-based black economic empowerment agenda.  Our service providers are treated as independent entrepreneurs.  From time to time, we arrange workshops, in partnership with relevant institutions, for our service providers, with a view to sharpening their business management skills, at no or minimal cost to them.

Currently, the division has two full-time employees and a panel of 13 independent service providers, which include translators, editors, interpreters, copywriters, and specialist advisers.  It is envisaged that the full-time staff complement will increase to five by the end of the current calendar year.

Corporate social responsibility

Multilingualism SA intends to align itself with various charitable organisations as part of its social responsibility.  To that end, deliberate efforts are being made to identify organisations and institutions that could benefit from our activities.

Client Relations

Multilingualism SA is client centric and strives to provide clients with the best possible service in order to ensure that expected service levels are met.  In this regard, the unit is guided by the following core principles:

Accessibility: our clients are free to contact us 24-hours a day throughout the year. They are also free to share their complaints, compliments, suggestions and satisfaction levels with us openly or anonymously, as the case may be.
Prompt service: responding promptly to client requests is of great importance to us.
Continuous improvement: Client suggestions and ideas are always welcome, assessed and are used for continuously improving the quality of our services.
Confidentiality: All client information is treated confidentially and our company and staff are always prepared to sign non-disclosure agreements if required.

Quality Assurance

Quality is one of the key values of our company. We will strive to be ISO 9001 certified by 2017. To achieve this we will work closely with our clients to establish their needs and execute on them. Our Quality Management System currently includes the following criteria:

- Timeous delivery
- Customer feedback after the delivery of assignments
- Practitioners with demonstrable relevent educational qualifications
- Practitioners with demonstrable relevent working experience
- An auditable administrative system